90-Day / 100 Fixture Hour Replacement Program 90-Day / 100 Fixture Hour Replacement Program

90-Day / 100 Fixture Hour Replacement Program

Support Team Support Team

VOLUX offers a 90-day / 100 total fixture-hour advanced replacement exchange provision for any sort of failure or warranty-related problem. If your new fixture experience any issue within the 90-day / 100-hour period, if in stock and available, you can exchange the fixture for a brand new one or we can advance replace the necessary part for local service. 

What is needed:

  • A valid service ticket with a description of the problem, photo or video evidence may be required.
  • Proof of purchase
  • Fixture hour count (photo may be required).
  • Address for delivery.
  • A credit card authorization for MAP/MSRP value for the fixture is required.

Advanced Replacement Policy: Once a replacement fixture is delivered to the specified address, the defective fixture shall become the property of VOLUX and must be returned within 10 business days to VOLUX. If the fixture is not returned within 10 days, the credit card on file will be charged. An additional 10-day grace period is provided to turn the defective fixture for the charged amount to be refunded to the card on file with a 10% restocking fee. After 20 business days, the charged amount shall become non-refundable and the defective fixture shall become property of the purchaser. The purchaser may elect to receive normal warranty service for the defective fixture. If the defective fixture is returned and it is determined the cause was not due to material defects, non-warranty causes, or exceeds the 100 total hour limit. A prorated amount will be charged to the credit card on file (Minimum $199 for static lights, Minimum $599 for automated movers).

Disclaimer: The advanced replacement program is subject to fixture stock availability. VOLUX shall in no way be held liable for incidental or consequential damages resulting from including, without limitation, damages from loss of business profits, downtime costs, business interruption,  or other pecuniary loss if advanced replacements are not available. Back-ordered or special order products are not eligible, inbound inventory will not be committed in advance. In the event advance replacements are not available, all other modes of warranty service shall remain available to the customer.